Job Description

Position Overview:

The primary responsibility of the Fountain Worker - Food Hall is to create an extraordinary experience by providing guests with prompt service, quality food, beverages and other products, and maintaining a clean and comfortable environment.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Welcome guests with a friendly and welcoming demeanor, providing prompt and memorable service.
• Take food & beverage orders, answer questions, give recommendations, and serve orders to guests, while ensuring all guest needs are met.
• Skillfully prepare and serve a variety of espresso, coffee, non-alcoholic beverages, alcoholic beverages, and food items.
• Ensure consistent quality in drink and food preparation, following established recipes, procedures, and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Accurately process and fulfill guest orders, while acknowledging special requests and dietary restrictions and proactively communicating any requests with fellow Team Members to ensure accuracy of order.
• Handle cash transactions, process payments, organize orders, and effective use of the Point-of-Sale (POS) system.
• Maintain excellent cash handling skills, providing accurate change to guests, and a balanced cash drawer at all times, in accordance with Venetian cash handling policies.
• Maintain a calm demeanor during periods of high volume or special events to keep restaurants operating to standard and setting a positive example for all Team Members.
• Effective and elevated communication skills to convey all required information to guests, fellow Team Members, business partners, and leadership.
• Ensure all areas are kept clean & maintain a clean and organized workspace.

Additional Duties & Responsibilities:

• Possess detailed food and menu knowledge.
• Possess cocktail, liquor, beer, and wine knowledge.
• Maintain proper hygiene and a presentable uniform and appearance, in accordance with Venetian appearance policies.
• Comply with policies and procedures of the department to complete service satisfactorily.
• Proper performance requires physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed, or reviewed.
• Acts with integrity, honesty, and knowledge that promote culture and values of The Venetian and all Partner restaurants.
• Assists with new Team Member’s training by demonstrating all values and policies & procedures required by The Venetian and all Partner Restaurants
• Follows all policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Team Members during each shift.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Must be able to obtain and maintain a valid Alcohol Awareness Card, Health Card or any other certification or license, as required by law or policy.

Minimum Qualifications:

• Must possess a positive, warm, and welcoming demeanor.
• Minimum of 1 year of recent cash handling experience.
• Minimum of 1 year of recent food server, cashier, fountain worker or barista experience in a luxury environment or similar setting.
• Working knowledge of equipment to include, but not limited to beer drafts, coffee/espresso makers and various kitchen equipment.
• Perform basic math skills: addition, subtraction, division and multiplication.
• Excellent guest service skills.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, push, stretch, bend, reach and kneel .
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke

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