We are seeking a compassionate, bilingual, and detail-oriented 2nd shift Patient Advocate to support patients within a leading healthcare services organization. This is an opportunity to make a direct impact by helping patients navigate financial assistance programs and access the healthcare resources they need.
Key Responsibilities:Meet with patients to assess eligibility for healthcare and financial assistance programs
Guide patients through application processes for programs such as Medicaid, Medicare, disability, and charity care
Assist patients in gathering and completing required documentation
Serve as a liaison between patients, healthcare staff, and external agencies
Follow up on pending applications and case activity to ensure timely resolution
Educate patients on available resources and financial assistance options
Maintain accurate and confidential records in compliance with HIPAA guidelines
Manage multiple cases while meeting productivity and quality expectations
Utilize multiple systems and databases to document and track patient information
Support operational needs at various healthcare locations as needed
Assist with special projects and process improvement initiatives
Qualifications:
High school diploma or GED required
Bilingual in English and Spanish required
2+ years of customer service, healthcare, financial counseling, social services, or related experience
Strong communication skills with the ability to explain complex information clearly and compassionately
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical-thinking abilities
Comfortable learning and navigating multiple systems and technologies
Ability to work independently and manage patient caseloads effectively
Reliable transportation and valid driver’s license required
Preferred Qualifications:
Experience in healthcare, insurance, revenue cycle, patient advocacy, or financial counseling
Knowledge of Medicaid, Medicare, Social Security Disability, or other assistance programs
Experience with Epic, Cerner, Meditech, or other healthcare systems
Familiarity with medical terminology and healthcare processes
Role Details:
Location: Reno, NV
Work Model: Onsite- visiting clinics and hospitals in the reno area
Schedule: Tues-Sat 12-830pm
Hours: Monday-Friday, 8:00 AM-4:30 PM (schedule flexibility required based on business needs)
Compensation: $22-$24/hour
Travel: Occasional local travel to support nearby healthcare facilities as needed
Benefits: Our consultants are eligible to enroll in medical, dental and vision benefits.
If you are interested in learning more and align with the qualifications, apply today!
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