Job Description

Job Title: UX Copy Editor - Digital

Job Location: Torrance, CA
Job Type: Contract

Job Description:

• Mobile App Verbals Draft intuitive clear and actionable copy for the new iOS mobile app interfaces microcopy buttons error messages onboarding screens and push notifications
• Website Verbals Update and align web copy to support the new mobile application launch and ecosystem
• Legal Compliance Draft clear accessible Terms Conditions TCs and privacy disclosures for the mobile application translating complex financial legalities into userfriendly language

Customer Engagement Reputation Management

• App Store Reviews Monitor manage and respond to iOS App Store ratings and reviews with empathy speed and helpful solutions
• Complaint Resolution Craft thoughtful serviceoriented responses to customer escalations feedback and complaints across digital channels
• Voice of Customer VoC Use customer feedback from reviews to advocate for copy and UX improvements within the product team

Qualifications Requirements

• Experience 3-5 years of experience in copywriting copyediting UX writing or digital content creation experience in fintech banking or the captive automotive finance industry is a major plus
• CustomerCentric Mindset Deep passion for customer service and user experience ability to remain empathetic and professional when resolving customer pain points
• Adaptable Voice Proven ability to adopt an established brand voice and maintain consistency across diverse formats from rigid legal TCs to punchy app s and conversational review replies
• Communication Skills Exceptional editing proofreading and grammar skills with an obsession over details
• Collaboration Ability to work crossfunctionally with product managers UX designers legalcompliance teams and customer care groups

Skills

Mandatory Skills : UX Copy/Writer

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